Customer Queuing and Management System

Customer flow systems can take advantage of the Electrone 735 keypad range to improve the customer service experience and maximize customer trough output. Queuing systems integrate the web-enabled 735 keypads to allow customers and customer service personal to input data, track wait and productivity times, and improve service. The Electrone 735 TCP or PoE can communicate with web-based systems in real time offering an improved way that devices integrate into the whole system. By using an ID number issued from the ticket dispenser or touch screen kiosk, the customer now has the luxury to move around the room and not have to stand in a line. By tracking the amount of tickets issued, management and staff also benefit by knowing the volume of people waiting to be served. This can be used to calculate the estimated waiting times. Visual displays such as TV monitors, plasma screens or LED signs can be used to display the called customer ID and corresponding workstation number. The Electrone 735 keypad then closes the circle by allowing data input interaction with the web-based system. Customer service personnel can send tickets with unique numbers completed or call new numbers, manage displayed messages on the screen and much more using the keypad. To find out more about the queuing system by ACF technologies using Electrone's 735 web-enabled range of keypads please visit:http://www.acftechnologies.com/take%20a%20ticket.asp. For more information about Electrone's keypad range, please vist: http://electrone.com/content.php?ref=page_soln3.